SUPERIOR FINISHES LTD

PRIVACY POLICY

Effective Date: 1st September 2026

1. Introduction

Superior Finishes Ltd (“we”, “us”, “our” or “the Company”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quotation, use our services, visit our website or otherwise interact with us.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Superior Finishes Ltd

Company Registration Number: 17422168

Registered Office:
66 Paul Street
London
EC2A 4NA

Trading Address:
78 Wallis Avenue
Maidstone
Kent
ME15 9FU

Telephone: 07348 427661

Email: office@superiorfinishes.org

Website: www.superiorfinishes.org

For the purposes of applicable data protection legislation, Superior Finishes Ltd is the organisation responsible for the personal information described in this Privacy Policy.

3. Personal Information We May Collect

Depending on the nature of our relationship with you, we may collect some or all of the following information:

  • Your name

  • Property address

  • Telephone number

  • Email address

  • Details of your enquiry

  • Details of work requested

  • Information required to prepare quotations and estimates

  • Appointment and booking information

  • Invoices and payment information

  • Correspondence between you and us

  • Photographs of property or completed work

  • Information necessary to deal with complaints or disputes

  • Information you voluntarily provide to us

We do not normally need to collect sensitive personal information from customers.

4. How We Collect Information

We may collect personal information when you:

  • Contact us by telephone, email or other means

  • Submit an enquiry through our website

  • Request a quotation or estimate

  • Book our services

  • Accept a quotation

  • Provide information during a property visit

  • Correspond with us about your work

  • Make a payment

  • Raise a complaint or query

  • Provide feedback or a review

We may also receive information from another person acting on your behalf, such as a landlord, property manager or household member, where appropriate.

5. How We Use Your Personal Information

We may use your personal information to:

  • Respond to enquiries

  • Prepare quotations and estimates

  • Arrange appointments

  • Provide property maintenance and repair services

  • Communicate with you about your work

  • Arrange access to properties

  • Purchase or arrange materials where necessary

  • Issue invoices

  • Process and record payments

  • Maintain business and financial records

  • Deal with complaints and disputes

  • Provide customer support

  • Maintain appropriate records of work completed

  • Protect our business against fraud or unlawful activity

  • Meet legal and regulatory obligations

  • Improve our services

  • Obtain customer feedback or reviews

  • Send marketing communications where we have a lawful basis to do so

6. Our Lawful Bases for Processing

We will only process your personal information where we have a lawful basis to do so.

Depending on the circumstances, these may include:

Contract:
Where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legal obligation:
Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests:
Where processing is necessary for legitimate business purposes and those interests are not overridden by your rights and interests.

Consent:
Where we ask for your permission to use your information for a particular purpose, such as certain forms of marketing or use of photographs.

You may withdraw consent at any time where we rely on consent as our lawful basis.

7. Quotations, Jobs and Customer Records

We may retain information relating to quotations, jobs and completed works.

This may include:

  • Your contact details

  • Property address

  • Description of work

  • Quotations and estimates

  • Invoices

  • Payment records

  • Communications

  • Photographs relating to the work

  • Records of complaints or remedial work

We use this information to provide our services, maintain accurate business records and protect our legitimate business interests.

8. Photographs

We may take photographs of a property or completed work where reasonably necessary for purposes such as:

  • Recording the condition of a property

  • Documenting work before, during or after completion

  • Identifying defects

  • Providing evidence of completed work

  • Dealing with complaints or disputes

  • Supporting insurance or legal matters

Where photographs may identify individuals or contain personal information, we will handle them in accordance with applicable data protection requirements.

We will not use identifiable photographs of customers or their property for public marketing purposes without an appropriate lawful basis and, where required, permission.

9. Sharing Personal Information

We will not sell your personal information.

We may share relevant information with third parties where reasonably necessary to operate our business or provide our services.

This may include:

  • Subcontractors or specialist contractors involved in your work

  • Suppliers where necessary to provide services or materials

  • Accountants, bookkeepers or professional advisers

  • IT, website, email or software service providers

  • Payment service providers

  • Insurers where necessary

  • Legal or regulatory authorities where required by law

  • Debt recovery or legal advisers where necessary to recover unpaid amounts or protect our rights

We only share information that is reasonably necessary for the relevant purpose.

10. Payment Information

Where you make a payment to us, payment information may be processed by the relevant payment provider.

We do not normally need to retain full payment card details.

Payment providers may process your information under their own privacy policies and terms.

11. Marketing

We may occasionally contact customers about our services, special offers or other relevant business information where permitted by law.

Where consent is required, we will ask for your consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us using the details in this Privacy Policy.

12. Cookies and Website Information

Our website may use cookies or similar technologies to operate correctly, improve functionality, understand website usage or support marketing activities.

Where required by law, we will ask for your consent before using non-essential cookies.

You can control certain cookies through your browser settings and, where available, our website's cookie settings.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Accidental destruction

  • Unauthorised disclosure

However, no electronic transmission or storage system can be guaranteed to be completely secure.

14. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods because of:

  • Tax and accounting requirements

  • Legal obligations

  • Insurance requirements

  • Contractual obligations

  • Potential or ongoing disputes

  • Legitimate business record-keeping requirements

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

15. Your Data Protection Rights

Subject to certain legal exceptions, you may have the right to:

  • Ask for a copy of personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain processing

  • Ask us to transfer certain information to another organisation

  • Withdraw consent where processing is based on consent

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

16. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact:

Superior Finishes Ltd
Email: office@superiorfinishes.org
Telephone: 07348 427661

We may need to verify your identity before providing certain information or acting on a request.

We will respond to valid requests within the time period required by applicable data protection law.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website you visit.

18. Children's Information

Our services are intended for adults and we do not knowingly collect personal information from children as part of our normal business activities.

If we become aware that we have collected personal information from a child without an appropriate lawful basis, we will take reasonable steps to address the situation.

19. Data Breaches

If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection law.

Where legally required, we will notify the Information Commissioner's Office and/or affected individuals.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.

The latest version will be made available through our website or provided by us where appropriate.

Last updated: 1st September 2026

21. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Superior Finishes Ltd

66 Paul Street
London
EC2A 4NA

Trading Address:
78 Wallis Avenue
Maidstone
Kent
ME15 9FU

Telephone: 07348 427661

Email: office@superiorfinishes.org

Website: www.superiorfinishes.org

22. Complaints to the ICO

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve the matter with you first.

You also have the right to complain directly to the Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.

ICO website: https://ico.org.uk

ICO helpline: 0303 123 1113